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Frequently Asked Questions

Everything you need to know about FirstElevens.

What is FirstElevens?
FirstElevens is a premium sports quiz platform designed for football and sports enthusiasts. We offer a wide range of quizzes, from historical football facts to current live events, where you can compete against others and win rewards.
Is FirstElevens free to use?
Yes! Most of our features, including daily quizzes and basic competitions, are completely free. We may offer premium events or features in the future, but the core experience will always be accessible to everyone.
How do I earn points?
You earn points by participating in quizzes and live events. The faster and more accurately you answer, the more points you receive. Bonus points are often awarded for daily streaks and top rankings.
Can I change my username?
Yes, you can update your profile details, including your username, from the "Profile Settings" page. Please note that usernames must be unique and follow our community guidelines.
What is the "Weekly Leaderboard"?
The Weekly Leaderboard resets every Monday at 00:00 UTC. It tracks points earned within that week. The top performers on the weekly leaderboard are eligible for special badges and rewards.
What are "Live Events"?
Live Events are real-time competitions that happen at scheduled times. All participants answer the same questions simultaneously. These events usually offer higher point rewards and more intense competition.
What happens if I lose my internet connection during a quiz?
For standard quizzes, you can usually resume where you left off. However, for Live Events, since they happen in real-time, losing connection may result in missing questions. We recommend using a stable connection for Live Events.
How are quiz categories determined?
Our content team creates categories based on popular leagues (Premier League, La Liga, etc.), historical milestones, and major tournaments like the World Cup and Champions League.
How do I redeem my points for rewards?
Visit the "Rewards" section in the main menu. If you have enough points, you can select an available reward and follow the instructions to redeem it.
What kind of rewards are available?
Rewards range from digital badges and profile customizations to physical merchandise and partner vouchers. The reward catalog is updated regularly.
Is there a mobile app?
FirstElevens is a Progressive Web App (PWA). You can "Add to Home Screen" on your mobile device (iOS or Android) to enjoy a full-screen, app-like experience without downloading from an app store.
How do I enable notifications?
You can enable notifications in your profile settings. This allows us to alert you when a Live Event is about to start or when you've received a reward.
I found a bug, how can I report it?
Please use our "Contact Us" form and select the "Technical Support" or "Other" category to report any issues. Including screenshots and your device info helps us fix it faster!

Still have questions? We're here to help.

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FIRST ELEVENS

The ultimate sports quiz platform for true fans. Test your knowledge, compete in live events, and earn your place among the elite champions.

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